Normally, downloads are available once your payment is confirmed (it always takes less than 3 minutes). If you paid with PayPal or a credit card, confirmation might take a few more minutes.
>> To access a digital product, pull up your email receipt. There, you will see a link to download the files associated with your purchase. By clicking the link, you will be directed to a download page.
If you have not received an email receipt, please check your Spam folder. If you still can’t locate it, please contact us.
After being redirected to the download page, you might be prompted for your email address. Simply enter the email you used at checkout, and your download should begin.
If for some strange reason you do not receive the confirmation email and you are not able to download the files, let us know and we will send you a private link to our google drive account from where you could download your files.
99% of the digital downloads in our shop are an instant digital download. Once the payment is confirmed you receive a confirmation email and can go to your files and download them. This process usually takes less than 3 minutes and is a process that Gumroad performs automatically. In this process, third parties intervene as banks and online payment gateways. We as sellers cannot influence or accelerate the process. Do not worry, you will be able to download the files of your order.
Please be patient. Wait a few minutes. Check your spam folder. If after a few minutes you still could not download your files, please contact us and we will send your files by email or with a private google drive link. We will always respond as soon as possible, usually within 24 hours on weekdays and you will get your files.
Thank you so much for your patience and understanding.