1. TEMPLATES INFO

1.1 - What are the Terms of Use?

TERMS OF USE / LICENSE

All templates are copyrighted by HIRED DESIGN STUDIO. You may not purchase these templates to modify and distribute, sell, or share in any way.

You will not do, or authorize or permit any third party to do, any of the following: (a) sublicense, sell, publish, post, display, distribute or otherwise transfer the Templates or make them available online or for download without prior written consent from HIRED DESIGN STUDIO. You will not do, or authorize or permit any third party to do, the following: sell printed versions of the templates to a third party without prior written consent Hired Design Studio.

1.2 - Can I use my template on more than 1 computer?

Of course! You can download it from scratch as many times as you want whenever you want from the download link of the email you received after making the purchase. And once you start working on the template, you can email the template files to yourself (since they are just Word or Pages files) to use on any computer. Just make sure you install the fonts on each computer so the templates look as they should!

Alternatively, you can create a Gumroad account. With a Gumroad account, you are able to access your Gumroad purchases at any time through your Library.

1.3 - What SOFTWARE do I need to work with my template?

● PC / Windows:

✓ Microsoft Word (2007 or later)

● MAC:

✓ Microsoft Word. or

✓ Pages

→ The templates are compatible with both software

You can download a free trial of the latest versión of Microsoft Word here: https://products.office.com/en-us/try

If you have a Mac you can download Iwork pages for free from the app store. www.apple.com/pages/

To Unzip your files, you can use:

o 7-zip: www.7-zip.org/

o Or WINZIP: www.winzip.com/prod_down.html

o IZIP: With this software, you can unzip the files on your iPad, but you will not be able to edit it. Remember that you need a computer to edit the template properly

https://apps.apple.com/es/app/izip-zip-unzip-unrar/id413971331

Our templates are designed to be used on a computer, PC (Windows) or Mac (macOS) using Microsoft Word or Iwork pages for Mac. If you use another device (tablet, iPad (iOS), smartphone …) software or you do not install the fonts, the template can undergo changes or alterations. Our templates are compatible with Microsoft Word 2007 and later versions and Iwork Pages for Mac.

You can download the files to a tablet but you must use a computer to edit them. We recommend downloading and editing the templates from a computer.

1.4 - How does this template work?

A template is simply a Microsoft Word document (or Mac Pages document) that is formatted using “text boxes” filled with “dummy” information that you will type directly over with your own resume info. We encourage you to take a look at our VIDEO-TUTORIAL SECTION. You can watch a STEP-BY-STEP VIDEO-TUTORIAL

1.5 - Will these templates work on my computer? (Templates Compatibility)

Our templates are designed to be used on a computer (PC or Mac) with Microsoft Word or Mac Pages. If you use another device (tablet, iPad, smartphone, Chromebook …) or software (OpenOffice, Google Docs…) the template can undergo changes or alterations.

1.6 - What is included with my purchase?

This is what is included with your Resume package:

✚ MS WORD FILES:

✔ 1 Resume Template (.docx)

✔ 1 Matching Cover letter template (.docx)

✔ 1 References template (.docx)

→ US Letter & A4 (Both Size included)

✚ MAC PAGES FILES:

✔ 1 Resume template (.pages)

✔ 1 Matching Cover Letter template (.pages)

✔ 1 References template (.pages)

→ US Letter & A4 (Both Size included)

✦✦✦ EXTRAS INCLUDED ✦✦✦✦:

✔ 1 Detailed user guide with FAQ / Help in pdf

✔ Free fonts Used

✔ 1 Action Verbs List (pdf)

✔ 1 Resume Writing guide (pdf) including samples and tips to write your best resume and successfully face your job interview.

✔ More than 100 extra icons including social media, interests/hobbies & contacts LinkedIn, Facebook, Twitter …

Customer support

1.7 - What if I need to Print my resume?

  • Resumes these days are designed for the digital age – printing is becoming more and more rare.
  • If you need your resume printed, we always recommend having it professionally done (Staples, OfficeMax, etc., you can even order online). Make sure it is printed “full-bleed” (aka borderless) on nice bright white, heavier (ex. 32lb) paper. It will look SO much better than anything you can do at home!
  • Click here for more info about printing your Resume

1.8 - Can I edit the templates on my Ipad, tablet or Smartphone?

Our templates are designed to be used on a Computer, PC (Windows) or Mac (macOS) with Microsoft Word or Iwork pages for Mac. If you use another device (tablet, iPad (iOS), smartphone …) software or you do not install the fonts, the template can undergo changes or alterations. Our templates are compatible with Microsoft Word 2007 and later versions and Iwork Pages for Mac.

You can download the files to a tablet but you must use a computer to edit them. We recommend downloading and editing the templates from a computer.

You can unzip the files on your iPad with IZIP but you will not be able to edit it. Remember that you need a computer to edit the template properly.

2. PURCHASING PROCESS

2.1 - I just purchased a Resume. When can I download my files?

Normally, downloads are available once your payment is confirmed (it always takes less than 3 minutes). If you paid with PayPal or a credit card, confirmation might take a few more minutes.

>> To access a digital product, pull up your email receipt. There, you will see a link to download the files associated with your purchase. By clicking the link, you will be directed to a download page.

If you have not received an email receipt, please check your Spam folder. If you still can’t locate it, please contact us.

After being redirected to the download page, you might be prompted for your email address. Simply enter the email you used at checkout, and your download should begin.

More info:

https://customers.gumroad.com/article/199-how-do-i-access-my-purchase

If for some strange reason you do not receive the confirmation email and you are not able to download the files, let us know and we will send you a private link to our google drive account from where you could download your files.

https://customers.gumroad.com/article/193-my-purchase-isnt-downloading

99% of the digital downloads in our shop are an instant digital download. Once the payment is confirmed you receive a confirmation email and can go to your files and download them. This process usually takes less than 3 minutes and is a process that Gumroad performs automatically. In this process, third parties intervene as banks and online payment gateways. We as sellers cannot influence or accelerate the process. Do not worry, you will be able to download the files of your order.

Please be patient. Wait a few minutes. Check your spam folder. If after a few minutes you still could not download your files, please contact us and we will send your files by email or with a private google drive link. We will always respond as soon as possible, usually within 24 hours on weekdays and you will get your files.

Thank you so much for your patience and understanding.

2.2 - How do I download my files?

To access a digital product, pull up your email receipt. There, you will see a link to download the files associated with your purchase. By clicking the link, you will be directed to a download page.

If you have not received an email receipt, please check your Spam folder. If you still can’t locate it, please contact us.

Find out More:

https://customers.gumroad.com/article/199-how-do-i-access-my-purchase

2.3 - I have problems downloading my files or I don't know how to download them. What can I do?

First, Keep Calm and then feel free to drop us a message. We will be glad to help you!

But First, let me explain:

>> To access a digital product, pull up your email receipt. There, you will see a link to download the files associated with your purchase. By clicking the link, you will be directed to a download page.

If you have not received an email receipt, please check your Spam folder. If you still can’t locate it, please contact us.

You can also find a step-by-step guide to download your files in the “First Steps Section“

Keep in mind the following:

Normally, downloads are available once your payment is confirmed (it always takes less than 3 minutes)

Please, Wait a few minutes. Check your spam folder. If after a few minutes you still could not download your files, please contact us and we will send your files by email or with a private google drive link. We will always respond as soon as possible, usually within 24 hours on weekdays and you will get your files.

2.4 - I've downloaded my files. What's the next step?

First, Unzip the files and then install the fonts before opening the template. Find the step-by-step explanations in our First Steps section. We also recommend you read the “Quick instructions guide.pdf”

Before editing the template, we also suggest taking a look at our resume writing guide.

Now, you can start editing the template. Open the template in MS Word (2007 or later) or Mac Pages and type your info. Save your template as a PDF, email/upload or print it on any printer. That easy!

2.5 - What is included with my purchase?

This is what is included with your Resume package:

✚ MS WORD FILES:

✔ 1 Resume Template (.docx)

✔ 1 Matching Cover letter template (.docx)

✔ 1 References template (.docx)

→ US Letter & A4 (Both Size included)

✚ MAC PAGES FILES:

✔ 1 Resume template (.pages)

✔ 1 Matching Cover Letter template (.pages)

✔ 1 References template (.pages)

→ US Letter & A4 (Both Size included)

✦✦✦ EXTRAS INCLUDED ✦✦✦✦:

✔ 1 Detailed user guide with FAQ / Help in pdf

✔ Free fonts Used

✔ 1 Action Verbs List (pdf)

✔ 1 Resume Writing guide (pdf) including samples and tips to write your best resume and successfully face your job interview.

✔ More than 100 extra icons including social media, interests/hobbies & contacts LinkedIn, Facebook, Twitter …

Customer support

2.6 - Is it secure to buy using Gumroad?

In a word, yes.

Your payment is secured by TLS, a higher grade of security than SSL, with 128-bit encryption and using modern SHA2 cyphers. By Clicking here you can read more info about buying with Gumroad.

On Gumroad, we can sell physical or digital products. In our case, we sell digital products (Resume templates). For clarity, and for you to be more at ease, please let me explain how the purchase process works on Gumroad:

When you buy a digital product on the website hdsresumetemplate.com you pay using Gumroad, so the final seller is always Gumroad. We “Hired Design studio” are only content creators.

You have purchased one of the templates from our shop (Hired Design Studio) but your money has gone directly to Gumroad, since it is Gumroad who bills the product. (Please check your invoice)

The money you have spent in our shop buying a resume template is not yet in our bank account (Hired Design Studio). At the end of the month Gumroad deposits in the bank accounts of each seller the money of the sales made during that month (discounting from the total amount of commissions that as a seller we have to pay to Gumroad, and refunds we make). We sellers never directly manage the payments that customers make in our shop, nor do we have access to your private info or credit card. As you can check, sales are managed through a secure payment method. When we issue a refund, what we do is tell Grumroad to return your money since you want to return the product you bought at our shop

“Gumroad keeps your credit information secure. Our shop (Hired Design Studio) never receive your credit card information.”

3. RETURNS / EXCHANGES / CANCELATIONS

3.1 - Can I request an exchange or refund?

Yes you can!!

We know you love your template as much as we do, but, if for any reason you’re not completely happy with your purchase, and Resume template, feel free to request a change or even a refund. YOUR ORDER IS NO RISKS AND it is 100% MONEY BACK GUARANTEE. For us, a happy customer always has more value than the price of our templates.

Therefore, if any of these situations occur to you:

  • You have downloaded the template but after opening it you realized that it does not fit your needs”
  • You were not able to edit your resume or you find the edition of your template more difficult than expected.
  • The template does not work right on your computer.

We assure you that all our templates are tested on several computers before putting them on sale but We also understand that sometimes, computing is a bit “capricious” and errors can arise in the computers of our customers that are foreign to us. Don’t worry you can ask for a new template or a refund.

  • Any other “scenario” that makes you unhappy with your purchase is also eligible for exchange or return.

Just let us know and we’ll kindly issue a refund 🙂

Please, Keep in mind that OUR MISSION is not to selling Resume templates. Our mission is to help people write their best resume and stand out from the crowd with the design of our templates. For us, there is no better feeling than receiving a message from a satisfied customer that tells us how much the hiring manager liked your resume and that one of the designs helped you to land your dream job. We only want our templates to give our clients more value than they pay to acquire them. We apologize if our resume template has caused you any anger. A bad review should be a last resort, not a first reaction. WE’LL BE HAPPY TO HELP YOU!, Just reach out to us and we will find the best solution for your problem.

We will always answer as soon as possible, within the next 24 hours from Monday to Friday

3.2 - Glad to help - Mission

Our Mission is not to selling Resume templates. Our MISSION is to help people write their best resume and stand out from the crowd with the design of our templates.

For us, there is no better feeling than receiving a message from a satisfied customer that tells us how much the hiring manager liked your resume and that one of the designs helped you to land your dream job. We only want our templates to give our clients more value than they pay to acquire them. In advance, We apologize if, for some strange reason, our resume template has caused you any anger. In that case please be patient and keep in mind that a low rating or public review should be a last resort, not a first reaction. Just reach out to us and we will find the best solution for your problem in a professional and friendly way.

WE’LL BE HAPPY TO HELP YOU! 😉

We will always answer as soon as possible, within the next 24 hours from Monday to Friday

4. TEMPLATE SETTINGS

4.1 - I've downloaded my files. What's the next step?

First, UNZIP the files and then INSTALL THE FONTS before opening the template. Find the step-by-step explanations in our First Steps section. We also recommend you read the “Quick instructions guide.pdf”

Before editing the template, we also suggest taking a look at our resume writing guide.

Now, you can start editing the template. Open the template in MS Word (2007 or later) or Mac Pages and type your info. Save your template as a PDF, email/upload or print it on any printer. That easy!

4.2 - I have read the instructions and followed the tutorials but I still don't know HOW TO UNZIP the files to access the templates. What can I do?

Do not worry, send us an email and we will send you all the files, attached and unzipped.

Due to the size of the files, we will send them distributed in 3 emails:

Email #1 Font files + pdf guides

Email #2: MS Word files

Email #3: Mac Pages files

We will always answer you as soon as possible, usually before 24 hours from Monday to Friday.

Thank you so much for your patience and understanding

4.3 - My template does not look like in the photos or the layout is messy. Why?

This can happen for two reasons:

1.) Maybe you didn’t install the fonts correctly on your computer.

  • Make sure to install all the fonts that are included with the template. Follow the instructions you will find in the First Steps Section to install the fonts.
  • Make sure you install all the different ‘weights’ (bold, italic, extra bold, etc.) when installing the font as there will be a separate file for each of these.
  • Restart your computer after installing fonts

2.) Sometimes computers are a bit capricious, and there may be a “misunderstanding” or mismatch between your computer and our template. If after performing all these checks, the template still does not work on your computer, please contact us to request a change or a return. Do not worry, your order is NO-RISKS so if you wish, we will kindly issue a refund.

Thank you so much for your patience and understanding.

Feel free to contact us at any time. We will always respond as soon as possible, usually before 24 hours on weekdays.

4.4 - When I try to Spell Check my document, every word is underlined in red and comes up as a spelling error. How can I fix it?

This happens because it is likely that you do not have the spell check correctly set on your computer or it has simply been deconfigured for some strange reason.

Our templates are originally designed in English. If you are using MS Word and your spell checker is in a different language, you are probably marking the words in English as errors. You must change the language of your spell checker. Please check the following information,

5. DESIGN INFO

5.1 - Can I adapt this template to my needs?

YES! All headings, titles, and sections can be changed to whatever you want. You can even delete the titles and headings.

Templates are COMPLETELY customizable. You can Change:

  • All Headings
  • Colors
  • Body text
  • Icon colors + size
  • Fonts, font size + font color
  • Add or delete sections
  • move things around
  • the number of resume pages

Each element on the resume template has been designed in separate text boxes so that it can be easily moved, copied, or removed. Templates are do-it-yourself, You only need basic Skills with Microsoft Word or Iwork Pages

5.2 - Can I change the colors?

Yes! All colors on every single element can be changed – you can even change the icon colors! To change a color, just right-click the object, and hit Format. Then select a new Fill Color or Line Color. Please, check our Video-Tutorial section and Knowledge Base for more info

5.3 - Can I change the headings?

YES! All headings, titles, and sections can be changed to whatever you want. You can even delete the titles and headings. The template is COMPLETELY customizable.

5.4 - Do you offer customized graphic design services?

At Hired Design Studio we love Design projects but at that moment we only sell customizable Resume templates. Thanks for your interest but we do not offer custom graphic design either customization services.

5.5 - Can I change the original photo of the template with my photo?

Of course, you can change the photo. Check the Video-tutorials section. You will find step-by-step videos in which we show you how to replace sample pictures

5.6 - Can I change the color of text, headings, sidebars, lines, etc?

Of course, you can, everything is editable in our templates. You only need basic knowledge of MS Word or Mac Pages to adapt each template to your tastes and needs. You can consult the Video Tutorials section or the knowledge base for more info.

5.7 - Can I add extra pages to my resume?

Yes, you can. Just check the Knowledge Base (section 3.3 How to add a new page) or watch the following Video-Tutorial

If you are not able to add extra pages by yourself, send us your files and we will add the extra pages for you

5.8 - I am not able to select some item (Text box, Shape, icon, line, etc) on my Resume. What should I do?

Everything in the template is editable but sometimes, MS Word is a bit capricious software with the design so performing these actions becomes a bit more complex.

Objects are placed on different levels according to the order in which they were inserted into a document.

If you have several objects placed on top of each other, it may be difficult to select an individual object. The SELECTION PANE Tool allows you to easily select or drag an object to a different level.

Click here and you will find detailed instructions, to select any element of your template

6. SUPPORT

6.1 - How do I contact support?

Please go to our Contact Section

6.2 - I have problems editing my template. What should I do?

First, we encourage you to entire check this website and the different sections:

Usually, doubts and key facts are explained in this website. Use search for easier navigation (Find the search bar top right part of this website)

You can also read the detailed user guide with FAQ/Help provided with this purchase. Read it carefully. This help file will explain to you how things are organized on the template, and includes tips on editing your templates.

In spite of it if your doubts still have not been answered, please feel free to drop us a message. We will be glad to help you!

6.3 - Do you offer customized graphic design services?

At Hired Design Studio we love Design projects but at that moment we only sell customizable Resume templates. Thanks for your interest but we do not offer custom graphic design.

6.4 - Do you Offer Resume Writing Services?

Currently, At Hired Design Studio we are focused on Design and we only sell customizable Resume templates. We do not offer Resume writing services or custom graphic design.

But if you are looking for a Professional Resume Writer we can help you. Maybe you are interested in asking for help to Porsha Stuckey. She is our partner. Since a few months ago, we are able to offer our clients a more complete service thanks to a recent partnership with her Company (Write Touch Consulting). Porsha is a great professional resume writer and she will be happy to help you with the writing of your resume. Maybe you want to hire her services so she can write your resume in the template that you like most.

Take a look:

www.writetouchconsulting.com/

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