FAQs

Can I cancel my digital download order after I’ve paid?

You will be able to cancel your order with 24 hours but please make sure not to download any files. Keep in mind that once the files are downloaded we receive a notification and you are no longer eligible for a refund.

I´ve downloaded my template, What´s the next step?

First of all, download and install the necessary fonts. We recommend you read our Detailed user guide with FAQ/Help in pdf.

Before editing the template, we also recommend you take a look at our resume writing guide.

Now you can start editing the template. Open the template in MS Word (2007 or later) of choice and drop in your own details, save your template as a PDF, email / upload or print it on any printer. That easy!

Can I return or Exchange my purchase?

Because of the nature of digital downloads, and immediate access to the creative property, once the buyer receives the files, refunds or exchanges will NOT be given for instant download products.

Anyway, If you’re having issues with your template, We will be happy to help you as soon as possible

Do you have problems downloading your templates?

Please feel free to drop us a message. We will be happy to help you!

Do you have problems editing your templates?

First of all read the detailed user guide with FAQ/Help provided with this purchase. Read it carefully. This help file will explain you how things are organised and used, and includes tips on editing your templates. Usually, doubts and key facts are explained in this document.

In spite of it if your doubts still have not been clarified, please feel free to drop us a message. We will be happy to help you!

Technical Support

We provide technical support for all our templates in English, Spanish, Portuguese and French, but any reply will be in English.

Software requeriments

Microsoft Word (2007 or later) for PC or Mac

Please don´t use different software to edit the files. If you use other software when you open the file, template alignments may change. Other items such as skill bars, icon or images may not be displayed correctly.

You can download a free trial of the latest versión of Microsoft Word here: http://products.office.com/en-us/try

To unzip the downloaded files you can use:

o 7-zip: http://www.7-zip.org/

o Or WINZIP: http://www.winzip.com/prod_down.html

Why the fonts look different than those pictures?

It is because these fonts are not installed on your computer. Download and install the fonts. Once the fonts are installed, then open the templates and the fonts will appear just like the fonts in listings’ pictures.

A list of all the necessary fonts, plus links to download is provided with this purchase. In the “Detailed user guide with FAQ/Help” in pdf, we explain the steps to follow to install the fonts in Mac and MS Windows

Can I edit text boxes/headings/images/icons/pages?

Of Course, each element on the resume template has been designed in separate text boxes so that it can be easily moved, copied, or removed. All headings, titles and sections can be changed to whatever you want.

Several icon sets are included whith the purchase, so the icons can also be replaced by others.

Can I have add 1 more page with the same format to my resume template?

Yes you can. Simply copy all elements of your curriculum (Ctrl + E). Add a blank page (Insert tab>Blank page) and with the cursor at the top of the page, paste all elements (Ctrl + V).